End User
Licence Agreement

This End User Licence Agreement sets out the terms between you and Lumenshore Limited for your use of the LumenDrift mobile application, its sound worlds, and associated features. Lumenshore Limited is registered in England and Wales under company number 09607326, with its registered office at Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom.

By installing or using LumenDrift after these terms have been made available to you, or accepting them when asked, you agree to the applicable licence terms. If you do not agree, do not install or use the app. Acceptance of these terms does not itself start a paid subscription, authorise a payment, or give any separate privacy consent that the law requires.

This agreement covers personal use of LumenDrift. It does not license a commercial venue, employer, broadcaster, content creator, or another application to redistribute or publicly perform our audio. A separate written licence is required for uses beyond the rights expressly granted here, unless the law independently permits them.

• “Lumenshore”, “we”, “us”, and “our” mean Lumenshore Limited. “You” means the person using the app or, where required by law, the parent or guardian accepting these terms on that person’s behalf.
• “App” means LumenDrift for supported Apple devices, including software updates and replacement versions unless separate terms accompany them.
• “Content” means sound recordings, compositions, sound worlds, artwork, visual effects, text, interface elements, and other materials supplied through the app.
• “Standard” means the listening access available without an active Royal subscription. “Royal” means the optional paid membership and the additional access described at purchase.
• “External services” means services, websites, software, and materials provided by Apple or other third parties that the app uses or makes available.
• “Applicable law” includes mandatory consumer, privacy, and other protections that apply to you, even where another provision selects a particular governing law.

You must be legally able to enter this agreement. If you have not reached the age of legal majority where you live, a parent or legal guardian must review and accept it for you and authorise any purchase. You must also meet the applicable requirements of Apple and any sign-in provider you choose. An App Store age rating does not replace these requirements.

LumenDrift is intended for a general audience and is not directed to children under 13. Where a higher local age threshold or parental-consent requirement applies, it must be observed. Shared listening or a family-oriented setting does not create an account for a child or provide supervision, monitoring, or safeguarding services.

Some features require an account. Supply accurate information, use an account you are entitled to access, and protect your device, sign-in credentials, and verification codes. Do not impersonate another person or share an account to avoid access limits. You are responsible for use you authorise, but not for losses that applicable law makes our responsibility.

Use your sign-in provider’s recovery process if you lose access to that provider account. Report suspected misuse through the app where possible. A LumenDrift account and an Apple Account have different roles: one identifies your use of the service; the other manages App Store purchases and billing.

Subject to this agreement, your applicable App Store licence, and your access level, Lumenshore grants you a limited, non-exclusive, non-transferable licence to install and use the app on compatible Apple-branded devices that you own or control, for your personal, non-commercial listening. The app and its content are licensed, not sold; all rights not expressly granted remain with their owners.

Standard listening currently has a 30-minute session boundary. Royal removes that access boundary while your membership is valid. The duration you choose for a ritual still applies: Royal does not require continuous playback or override your own stop controls.

The app and purchase description identify the features and content included in your access. Royal does not promise every future feature, permanent availability of a particular recording, or membership in another Lumenshore product. LumenLingo offers, complimentary periods, and subscription plans do not apply to LumenDrift.

Royal access depends on verified purchase status. Cancellation normally preserves access until the paid period ends. An applicable verified billing grace period may preserve access temporarily; expiry, pause, refund, or revocation can end it. The app may require a connection to reconcile purchase status, and offline use does not extend access beyond its last verified expiry or grace deadline.

When Royal ends, Standard access applies to the extent the app remains available to you. Losing Royal does not transfer ownership of content to you, and restoring an account or installing the app again does not itself create a new paid entitlement.

Request a refund for an App Store transaction through Apple’s Report a Problem service. Apple administers the payment and refund process under the terms for your storefront. Eligibility depends on the circumstances and applicable law; making a request does not guarantee approval. This process does not prevent a statutory claim against Lumenshore.

Lumenshore or its licensors own the intellectual-property rights in the app, its code, sound recordings, compositions, visual worlds, animations, artwork, interface, names, logos, and written materials. Copyright, trade-mark, and other intellectual-property laws protect those materials. A download or subscription transfers no ownership in them.

The personal listening licence does not include synchronisation rights for a film or video, use in a podcast or livestream, broadcasting, public performance in a business or event, sample extraction, or incorporation into another product. Obtain the necessary separate permissions before using content outside the app’s permitted personal use.

You retain the rights you have in messages, feedback, and bug reports you submit. You give us permission to store, reproduce, and process them only as reasonably necessary to operate, support, secure, and improve LumenDrift and comply with law. That permission does not give us ownership of your personal data or remove your privacy rights.

Submit only material you are entitled to share. Do not include another person’s private information without authority, or passwords, verification codes, payment-card details, or medical records in a routine report. Copyright concerns can be raised using the legal-contact route in section 28.

The restrictions below apply except where we give written permission, Apple’s Usage Rules or an applicable component licence permits the activity, or applicable law gives you a right that cannot be excluded. You must not undertake, authorise, or knowingly assist the following activities:

• Copy, modify, translate, adapt, or create derivative works of the app or its protected content beyond the licence granted to you.
• Reverse engineer, decompile, disassemble, decode, or attempt to obtain non-public source code, except to the extent a statutory or open-source right permits it.
• Sell, rent, lease, lend, sublicense, redistribute, publicly perform, or commercially exploit the app or recordings without the required rights.
• Remove, conceal, or alter copyright, trade-mark, attribution, or other proprietary notices.
• Extract or bulk-download content, use unauthorised bots or scraping tools, or use protected material to build a competing catalogue, dataset, or machine-learning system without permission.
• Bypass subscription checks, falsify purchase evidence, defeat download or preview protections, or manipulate usage limits.
• Disrupt or overload the service, introduce harmful code, probe non-public systems without authorisation, or access another person’s account or information.
• Impersonate another person, share credentials to avoid access limits, harass or threaten others, or send unlawful, deceptive, abusive, infringing, or privacy-invasive material.
• Use the app in violation of applicable law, sanctions or export restrictions, Apple’s Usage Rules, or third-party service terms that apply to your use.

Use a compatible device and supported iOS version with enough storage for the features and downloads you choose. Check the current App Store listing for compatibility. Some functions, including account access, purchases, restoration, and new downloads, require a connection. Your network provider’s charges remain your responsibility.

Where the app offers a download, it allows the selected world to be stored for use within LumenDrift. It is not an unrestricted audio-file purchase or a promise that a particular world can be retained forever. Availability depends on the downloaded copy, device compatibility, applicable content rights, and your current access.

Offline playback does not bypass Standard’s session limit or extend an expired Royal subscription. Reconnecting may be necessary to refresh content or verify access. Your chosen ritual duration and manual stop controls continue to apply while offline.

Operating-system changes, storage management, removing downloads, resetting the app, or replacing a device can affect local content. Restoring a purchase restores eligible access; it does not necessarily restore audio files, favourites, settings, or listening history. Section 18 explains data-loss responsibilities.

Personal information is processed as described in our Privacy Policy. This includes the account and sign-in information needed for connected features, verified purchase status, information you submit in reports, and the technical and security information needed to deliver and protect the service.

Listening history, preferences, and downloaded content may be stored locally on your device. Local listening data is distinct from the account, billing, delivery, and security records needed when you use connected services. Do not assume that creating an account automatically backs up all device data.

This agreement is not a blanket consent to collect sensitive information or use personal data for any purpose we choose. Where processing requires separate consent or device permission, the relevant choice must be presented separately. Withdrawing an optional permission does not itself terminate the personal listening licence.

Your rights under applicable data-protection law, including the UK GDPR and the Data Protection Act 2018 where applicable, remain unaffected. The Privacy Policy explains access, correction, erasure, portability, objections, retention exceptions, identity verification, and complaints. Its rights-request route remains available when you cannot sign in.

Manual selection of a listening ritual remains available when optional permissions are declined. Where your version offers Motion, Health, Calendar, Notifications, or private-sync features, the in-app permission explanation describes the information involved and how to turn the feature off. This agreement does not require you to enable those features.

A setting or permission for synchronisation does not guarantee that every category of data is backed up. Use only the scope described by the feature actually available in your app version. Do not rely on a future feature, another Lumenshore app’s backup behaviour, or a purchase restore to recover local history.

Apple may use Face ID, Touch ID, or a device passcode to authorise an App Store purchase or secure your device. That device authentication is separate from LumenDrift’s collection of account or purchase information. Your fingerprint or facial template is not supplied to Lumenshore through that purchase authorisation. You manage the device’s biometric settings through Apple’s controls.

Keep your device, operating system, and sign-in access secure. Review optional permissions before enabling them, especially on a shared device. A shared-listening or family setting does not guarantee that device notifications, other applications, or your Apple Account will conceal personal information from other device users.

LumenDrift is a listening and general wellbeing product. Descriptions such as focus, recovery, and sleep identify the intended listening experience. They do not promise that the app will diagnose, treat, prevent, or cure a condition, or produce a specific improvement in health, sleep, mood, or productivity.

The app is not a medical device, professional healthcare service, crisis service, or substitute for qualified advice. Do not use a listening suggestion, optional device signal, or session record to assess a medical condition, monitor another person, detect danger, or decide whether to seek care.

Choose an appropriate environment and comfortable volume, take breaks, and remain aware of alarms and your surroundings. Do not use immersive audio while driving, cycling in traffic, operating machinery, or undertaking an activity requiring full attention. Stop if listening causes discomfort. Adults supervising shared listening should choose suitable content and settings.

You are responsible for choices within your control, including when and where you listen. That responsibility is not an assumption of every possible risk and does not release us from negligence, product-safety obligations, or statutory liability. For urgent assistance, contact the appropriate emergency service or a qualified professional.

We provide LumenDrift with reasonable care and skill and honour the standards that applicable law requires. The description of the app, binding purchase information, and statutory digital-content rights are not displaced by the limitations below.

Subject to those obligations, the app and connected services are supplied on an as-available basis. We do not make an additional promise that every feature will operate without interruption or error, that every device or accessory will be compatible, that all faults can be corrected immediately, or that every sound world will remain in the catalogue indefinitely.

We do not warrant a particular wellbeing, sleep, or productivity outcome. Examples, previews, recommendations, and general product statements do not constitute professional advice or a guarantee of an individual result. We remain bound by representations that applicable law makes part of your contract.

Any exclusion of an implied warranty applies only to the extent the law permits. In particular, no as-available wording excludes required standards of satisfactory quality, fitness for an agreed purpose, description, or reasonable care and skill. The consumer remedies in section 19 and non-excludable liabilities in section 20 take priority.

Device failure, insufficient storage, operating-system changes, clearing local data, resetting the app, or uninstalling it can remove downloads, settings, favourites, or listening history. Account deletion can separately remove information held by our service. These actions affect different copies and should not be treated as interchangeable.

Use any available device backup, export, or sync function according to its actual description. Availability and scope vary by feature and app version, and a backup may not include every local record. If a private-sync feature is offered and enabled, its stated scope and Apple’s account controls determine which copies it covers; no storage or synchronisation service can guarantee against every loss.

We are not responsible for a loss caused solely by an action you chose with adequate information, unsupported use, or an event outside our reasonable control, to the extent the law permits that limitation. We remain responsible where our breach, negligence, faulty digital content, or failure to meet a statutory obligation causes a loss for which the law provides a remedy.

Restoring a subscription verifies access rather than reconstructing local data. Before changing devices or deleting data, review the device and in-app controls for the information you want to keep. Statutory access and portability rights are explained in our Privacy Policy and are not replaced by an app’s backup features.

If you are a consumer, nothing in this agreement excludes or limits rights that cannot be waived. In the United Kingdom these include rights under the Consumer Rights Act 2015 and applicable cancellation rules. Consumers elsewhere retain the mandatory protections available under the law that applies to them.

We are responsible for foreseeable loss and damage caused by our breach of this agreement or failure to use reasonable care and skill, to the extent required by applicable law. Loss is foreseeable where it is an obvious consequence of the breach or was contemplated by you and us when the relevant agreement was made.

The app is supplied for personal, non-commercial use. To the extent permitted by law, we are not responsible for business losses such as lost profits, revenue, contracts, business opportunities, or anticipated savings resulting from use outside that purpose, or for losses that were not reasonably foreseeable.

We are not responsible for a problem caused solely by your misuse, unauthorised modification, or a circumstance outside our reasonable control where the law permits that limitation. We do not rely on a third-party outage, device issue, or security incident to exclude loss caused or contributed to by our own breach or negligence.

There are three separate actions: cancelling an Apple subscription stops future renewal; requesting account deletion addresses information held by LumenDrift’s service; clearing local data or removing the app addresses information on your device. Completing one does not automatically complete the others.

To request account deletion, open You, find LumenDrift account, and choose Request data deletion. Review the scope and submit it for the correct account. If you cannot sign in, use the rights-request route in the Privacy Policy. We may need reasonable identity verification to avoid deleting another person’s information.

Account deletion is handled under the Privacy Policy, including its retention exceptions. Limited records may remain where legally necessary, for example to document completion, meet legal obligations, or address a claim. Apple may retain its own purchase records. Deleting an account does not erase every record held independently by Apple or another provider.

Downloads and history stored only on your device may remain until you clear them or remove the app. Any separately enabled private-cloud or device backup follows its own controls and retention rules. Review those controls if you want to remove those copies as well. Nothing here restricts a statutory erasure request or a lawful retention obligation.

The following provisions apply to the app obtained through the Apple App Store, together with the applicable App Store licence and mandatory Usage Rules. They identify the respective responsibilities of Lumenshore and Apple and do not reduce a statutory right.

You may not use, export, re-export, transfer, or make the app available in violation of applicable export-control, import, or sanctions law, including applicable requirements of the United States, United Kingdom, and the jurisdiction where you obtained or use the app.

As required by the applicable App Store terms, you represent that you are not located in a country subject to a US Government embargo or designated by the US Government as a terrorist-supporting country, and that you are not included on a US Government list of prohibited or restricted parties. Other restrictions may apply under the law governing your use.

Do not use the app for a purpose prohibited by those laws, including prohibited development or production of weapons. The availability of a download does not itself establish that every proposed transfer or use is lawful. You are responsible for obtaining any permission legally required for a transfer you make.

For United States Government end users, the app and its documentation are commercial computer software and commercial computer software documentation. Subject to applicable procurement law, they are licensed with the rights granted to other end users under the applicable licence, rather than with an additional unrestricted right to reproduce, modify, or disclose them.

The applicable commercial-software provisions, including FAR 12.212 and DFARS 227.7202 where relevant, and the corresponding government end-user provision of Apple’s Standard EULA govern that treatment. This clause does not override a mandatory procurement requirement or a separate agreement properly authorised for that purpose.

The app may contain third-party software and open-source components. Each such component remains subject to its own applicable licence, copyright notice, attribution requirements, and any disclaimer supplied by its owner. The app licence does not transfer ownership of those components to you or to Lumenshore.

Where a component licence grants rights to inspect, copy, modify, redistribute, or obtain source code, those rights remain available for that component. A restriction in this agreement does not override a conflicting permission or requirement of the component’s licence. The scope of that permission does not automatically extend to LumenDrift’s proprietary recordings, artwork, or other software.

Refer to the notices accompanying the relevant app distribution or component. If you need to identify an applicable notice or exercise a right to source material, use the legal-contact route in section 28 and identify the app version and component where known. Rights granted by a component licence remain available regardless of whether you have a Royal subscription.