Contact the LumenDrift team for account access, privacy, billing, accessibility, or technical help. Please do not include passwords, payment-card details, medical records, or other sensitive information.
Start with the route you need
Routes to help
Choose the path that fits the issue in front of you.
App and account help
In the signed-in iPhone app, open You and choose Signal something off. Give a short description of what happened. For technical issues, it helps to include your device model, iOS version, LumenDrift version, and the exact error message.
If Google or Apple sign-in does not complete, confirm that you can sign in to the provider, return to LumenDrift, and try again. Tell us which sign-in method you used, but never send an authentication code, password, or token.
See postal contact detailsAccount deletion
In the iPhone app, open Settings, choose Privacy, find LumenDrift account, and choose Delete LumenDrift account. Review what will be removed, then confirm deletion. Make sure you are signed in to the account you want to delete. LumenDrift deletion does not delete your accounts in other Lumenshore apps.
When your request is completed, we delete your LumenDrift account and associated personal data, including your profile, chat history, and linked bug reports. We may keep a limited record of your request where needed to confirm completion, comply with law, or protect the service. Apple may retain transaction records under its terms and legal obligations.
After the app confirms that the deletion request has been accepted, it clears local playlists, favourites, listening history, and personalisation. Downloaded recordings and other settings may remain until you remove or reset them, or delete the app. Account deletion does not automatically cancel an App Store subscription. Use Manage subscriptions in the deletion screen to open Apple’s subscription settings and cancel Royal separately if you no longer want it to renew.
If you cannot sign in, use the personal-data rights route in the Privacy Policy. We may need to verify that the account belongs to you.
Read the Privacy PolicyBilling and refunds
App Store subscriptions are managed through your Apple Account settings. Apple processes billing and decides refund requests. LumenDrift support can help identify the right path but cannot view full payment-card details or promise an outcome controlled by Apple.
Visit Apple billing support (opens in a new tab)Privacy, accessibility, and postal contact
Signed-in users can use Signal something off in the app for privacy questions, security concerns, accessibility barriers, or technical support.
For postal requests or if you cannot sign in, write to: LumenDrift Support, Lumenshore Limited, Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA. Lumenshore Limited is registered in England and Wales under company number 09607326. Put the relevant topic on the envelope and do not send passwords, authentication codes, or unnecessary sensitive information.
Urgent situations
LumenDrift is not an emergency or medical service. If you are in immediate danger or need urgent help, contact the appropriate local emergency service or qualified professional.