Contact the LumenDrift team for account access, privacy, billing, accessibility, or technical help. Please do not include passwords, payment-card details, medical records, or other sensitive information.
Start with the route you need
Routes to help
Choose the path that fits the issue in front of you.
App and account help
In the signed-in iPhone app, open You and choose Signal something off. Give a short description of what happened. For technical issues, it helps to include your device model, iOS version, LumenDrift version, and the exact error message.
If Google or Apple sign-in does not complete, confirm that you can sign in to the provider, return to LumenDrift, and try again. Tell us which sign-in method you used, but never send an authentication code, password, or token.
See postal contact detailsAccount deletion
In the iPhone app, open You, find LumenDrift account, choose Request data deletion, review what is included, and send the request. The in-app request is tied to your signed-in account and enters a protected review queue.
When the request is completed, LumenDrift removes your RevenueCat customer profile, Clerk sign-in identity, and Rails profile together with linked device records, access tokens, chat history, and bug reports. A limited request and administrative audit receipt may be retained where needed to document completion, comply with law, or protect the service. Apple may retain transaction records under its terms and legal obligations.
Downloads, settings, and listening history stored only on your iPhone remain until you reset them or delete the app. Account deletion does not automatically cancel an App Store subscription.
If you cannot sign in, write to our registered office with “LumenDrift account deletion” on the envelope and include the email address associated with your account. We may ask for information needed to verify that the account belongs to you.
See postal contact detailsBilling and refunds
App Store subscriptions are managed through your Apple Account settings. Apple processes billing and decides refund requests. LumenDrift support can help identify the right path but cannot view full payment-card details or promise an outcome controlled by Apple.
Visit Apple billing support (opens in a new tab)Privacy, accessibility, and postal contact
Signed-in users can use Signal something off in the app for privacy questions, security concerns, accessibility barriers, or technical support.
For postal requests or if you cannot sign in, write to: LumenDrift Support, Lumenshore Limited, Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA. Lumenshore Limited is registered in England and Wales under company number 09607326. Put the relevant topic on the envelope and do not send passwords, authentication codes, or unnecessary sensitive information.
Urgent situations
LumenDrift is not an emergency or medical service. If you are in immediate danger or need urgent help, contact the appropriate local emergency service or qualified professional.