Terms of Service

In this agreement, the following words have the meanings below. References to legislation include applicable amendments and replacement legislation. “Including” introduces examples and does not limit the words before it.

• “Lumenshore”, “we”, “us” and “our” mean Lumenshore Limited, the company identified in section 2.
• “You” and “your” mean the individual using the Service, or a parent or guardian accepting these terms for an individual who cannot legally do so alone.
• “Service” means the LumenDrift website, iPhone app, account services, sound worlds, listening features and related services that we provide.
• “Content” means the sound recordings, compositions, sound worlds, artwork, text, software, designs and other materials supplied through the Service. It does not mean that we own your personal information or your submissions.
• “Standard” means access without a paid Royal subscription, currently with a 30-minute session boundary. “Royal” means the optional monthly subscription that removes this boundary while your entitlement is valid.
• “Account” means your LumenDrift account. Your Apple Account and accounts with other sign-in providers are separate accounts, governed by their providers’ terms.
• “Your submissions” means material you choose to send us, such as reports, comments, suggestions and supporting attachments. “Personal information” has the meaning explained in our Privacy Policy.
• “Consumer” means an individual acting wholly or mainly outside their trade, business, craft or profession. “Mandatory rights” means rights that applicable law does not allow this agreement to exclude or restrict.

LumenDrift is provided by Lumenshore Limited, a company incorporated in England and Wales with company number 09607326. Our registered office is Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom. You can use this address for formal legal correspondence.

These Terms of Service govern your use of LumenDrift and our relationship with you. They cover the website and app, free and paid listening, accounts, Content, and the rights and responsibilities associated with those services. The person selling or administering an App Store transaction is identified in Apple’s purchase terms and receipt; those transaction arrangements do not remove our responsibilities for LumenDrift.

The applicable app licence governs your permission to install and use the software. Our Privacy Policy explains personal-information handling, and our Cookie Policy explains website cookies and similar technologies. Those policies do not create a blanket consent to optional data collection. Where consent is required, we request it separately.

Please keep a copy of the terms that apply when you accept an offer or purchase a subscription. You can print this agreement or download a text copy using the controls above. The version date identifies this published text; changes to an existing agreement take effect as described in the changes provisions below.

Please read this agreement before using the Service. You accept it when you expressly agree in the app or otherwise use a part of the Service on terms that have been clearly brought to your attention. If you do not accept it, you should stop using that part of the Service. Merely visiting the website does not create a paid subscription.

We must make material purchase information available before you buy. A Royal purchase requires your separate confirmation through Apple’s purchase sheet. Creating an account, selecting a world, joining an early-access list or receiving a recommendation does not authorise us to charge you.

If someone else helps you set up the app, that does not give them continuing permission to purchase on your behalf. A parent, guardian or other authorised person must have the authority required by law for any acceptance or purchase they make for you. We do not treat a child’s use as a waiver of protections that apply to children or parents.

Nothing in acceptance of these terms waives a statutory cancellation right, authorises an undisclosed charge or replaces a consent that privacy law requires us to obtain separately. If an important term is unclear, the contact and support provisions explain how to raise it.

You confirm that you are legally able to enter this agreement, or that a parent or legal guardian with the necessary authority has accepted it for you. If you are below the age of legal majority where you live, involve that adult before creating an account or making a purchase. You must also meet the eligibility requirements of Apple and any sign-in provider you use.

LumenDrift is intended for a general audience and is not directed to children under 13. An App Store content rating is not permission to disregard local rules about children’s accounts, contracts or personal information. Where local law requires parental involvement at an older age, that requirement continues to apply.

You represent that information you deliberately provide to us is accurate in material respects, that you are authorised to use the account and payment method involved, and that you have the necessary rights to send any submissions. Tell us about a material error when reasonably possible. An innocent mistake does not automatically justify a penalty or the loss of a statutory remedy.

Family-oriented listening settings do not create a child account, provide supervision, or automatically share a Royal subscription. Adults arranging shared listening remain responsible for suitable volume, content and surroundings.

Some features require a LumenDrift account. Available sign-in methods may include an email verification code, Sign in with Apple and Google. Your sign-in method identifies the account you are using; switching methods can create a different account if those identities have not been linked. Do not assume that two accounts will merge automatically.

Provide the information reasonably needed to create and maintain your account, and keep access to your sign-in method. We do not require you to supply optional wellbeing signals to obtain an account. Your account is for your own use; do not impersonate another person, sell account access or give someone else continuing access to your signed-in session.

Your Apple Account manages an App Store purchase, while your LumenDrift account identifies access within the Service. Use the appropriate LumenDrift account when purchasing or restoring Royal. Changing an email address or sign-in provider does not itself transfer a subscription, and we may need reasonable evidence before correcting an account association.

If you lose access, use the recovery controls offered by your sign-in provider and the guidance in our Support page. We may verify account ownership before making an account change. We will not ask you to send a password, full payment-card number or one-time sign-in code in a report.

Take reasonable steps to protect your device, email account, Apple Account and any other sign-in method. Use the security controls available to you, keep verification codes private, and sign out before giving another person access to a device. A person who can unlock your device may be able to use an existing session.

If you suspect unauthorised access, secure the affected sign-in account first and report the issue through the available in-app route. If you cannot sign in, consult the recovery guidance and use the formal contact route where necessary to assert a legal right. Tell Apple promptly about a payment or Apple Account security issue.

We may temporarily restrict an affected session or account where reasonably necessary to investigate credible signs of compromise, fraud or abuse. We will aim to make the restriction proportionate and restore legitimate access when the reason is resolved. We may withhold operational details where disclosure would compromise security, another person’s privacy or a legal obligation.

You are responsible for activity you authorise and for loss you cause through a breach for which the law makes you responsible. You are not automatically liable for all activity associated with your account. Our own security duties and responsibility for our failures remain unchanged.

Use the Service lawfully, follow reasonable instructions needed for safe and secure use, and respect the rights of other people and Content owners. Provide information reasonably necessary to deal with an account, purchase or rights request, but do not send sensitive information that is unrelated to the issue.

• Keep a compatible device and any internet connection you need; your mobile or internet provider may charge for streaming and downloads.
• Review the price, billing period and renewal information before confirming a purchase, and manage renewal through Apple if you wish to cancel.
• Install updates reasonably required for security and continued compatibility when we make them available and explain their importance.
• Use suitable listening volume and surroundings, and supervise any shared listening for which you are responsible.
• Do not try to circumvent an access restriction, subscription check or other reasonable security control.

These responsibilities do not transfer our duties to you. In particular, they do not excuse defective Content, misleading purchase information, a security failure we cause, or a failure to provide an update or remedy that the law requires.

LumenDrift is designed for compatible iPhones. The app requires iOS 17 or later; the App Store listing for the version offered to you is the place to check the exact device, operating-system, region and download requirements before installation or purchase. Compatibility can depend on the particular feature as well as the operating-system version.

You need sufficient storage for the app and any downloaded sound worlds. Streaming, signing in, downloading Content, restoring purchases and refreshing account access require an appropriate internet connection. Download sizes and data use vary with the worlds you choose. Network charges are your responsibility unless applicable law provides otherwise.

Optional features may require separate device permissions, compatible hardware or access to an Apple service. Declining an optional permission may disable that feature without preventing manual listening. We explain those choices in the app and Privacy Policy.

We may release security, compatibility and feature updates. We remain responsible for updates required by applicable digital-content or service law. If an update is necessary, we will provide the information reasonably needed to install it and explain material consequences of not doing so. We will not deny a remedy merely because an unrelated optional update was not installed.

LumenDrift offers authored sound worlds and listening rituals for focus, recovery and sleep. You choose a world, adjust the available listening controls and stop when you wish. These labels describe the intended listening experience; they are not guarantees of a particular result.

Standard currently has a 30-minute session boundary. Royal removes that boundary while your paid entitlement, or an applicable verified grace period, remains valid. Features and Content included in an offer are those described in the app and purchase information at the time. A subscription does not promise that every future feature will be included or that every recording will remain available permanently.

We may offer previews on the website so that you can explore the character of a world. A preview is a sample for personal listening, not permission to extract the recording, redistribute it or use it in another product. Joining a mailing or early-access list does not purchase the app, reserve paid access or guarantee a launch date.

We can refine the catalogue and listening experience subject to the service-change and consumer-rights provisions below. A material reduction in paid features during a purchased period must be handled consistently with those provisions and applicable law.

LumenDrift is a listening and general wellbeing product. It is not a medical device, a clinical service, a diagnostic tool or an emergency service. It does not diagnose, treat, cure or prevent any condition, and its Content does not replace advice or care from a qualified professional.

Descriptions of focus, recovery, relaxation or sleep express the purpose of the listening experience. They do not promise improved sleep, mood, concentration, health or productivity, and individual experiences can differ. Testimonials, examples and your own past experience do not establish a guaranteed outcome for a later session.

Recommendations and optional device signals are conveniences for choosing a listening experience. Do not use them to decide whether you are medically safe, to monitor another person, to detect an emergency or to decide whether to seek professional help. Manual selection remains available without enabling optional signals.

If you have a health concern, obtain appropriate professional advice. If you need urgent assistance, contact the appropriate local emergency service. An in-app report is not monitored as a crisis channel. These statements define the product’s purpose; they do not remove our duty to describe it accurately or our liability where the law imposes it.

Use a comfortable volume, take breaks as appropriate, and stop if listening causes pain, dizziness, distress or other discomfort. Different headphones, speakers and devices can produce different sound levels at the same volume setting. You remain in control of the listening level and whether to continue a session.

Do not use immersive audio while driving, cycling in traffic, operating machinery or performing another activity requiring full attention. Keep alarms, approaching traffic, dependants and other important signals audible when needed. A sleep or recovery world does not replace an alarm, supervision or a safety system.

If you listen with another person, consider their preferences and ability to stop or adjust the audio. A setting intended for family listening is not a safeguard for unsupervised children. Do not assume that a world is suitable for everyone because it was comfortable for you.

You accept the ordinary, foreseeable responsibilities of choosing when and how to listen. This section is not an agreement to assume risks caused by our negligence, a defective product or a breach of our legal duties. The consumer-rights and liability provisions continue to apply.

We aim to make LumenDrift usable with supported accessibility features and provide an Accessibility page describing the experience. Compatibility may vary by device, operating-system release and assistive technology. A statement of design intent is not a representation that every combination has been tested or that every accessibility barrier has been removed.

If a barrier prevents you from using a feature or understanding a purchase, report the affected screen, the assistive technology involved and the action you were trying to complete through You → Signal something off. Share only information needed to describe the issue. The support provisions explain the scope of that reporting route.

Where you need an adjustment to exercise a legal right and cannot use the ordinary route, write to our registered office describing a suitable way to communicate. We will consider reasonable adjustments and meet obligations that apply to us. The absence of a particular support channel does not remove those obligations.

We may improve accessibility through updates. Your rights concerning a materially misdescribed, inaccessible or defective service remain governed by applicable law and the specific information supplied before purchase.

LumenDrift Royal is an optional monthly auto-renewable App Store subscription. It removes the Standard session boundary while access is valid. Apple presents the price, billing period and renewal conditions before you confirm. Payment is charged through your Apple Account; we do not take payment-card details or sell Royal through this website.

Renewal and cancellation

Royal renews monthly unless you cancel in time through Apple. To avoid the next charge, cancel at least 24 hours before the current period ends, subject to the specific terms and additional rights that apply to your storefront. There is no minimum commitment beyond the purchased billing period.

On iPhone, open Settings, tap your name, choose Subscriptions, select LumenDrift Royal and choose Cancel Subscription. You can also use the available subscription-management control in the app to open Apple’s management screen. Check the expiry date and confirmation shown by Apple.

Cancellation normally stops future renewal while leaving access available until the paid period ends. A refund, revocation or other entitlement decision under Apple’s terms or applicable law can change that date. Signing out, deleting the app, deleting your LumenDrift account or sending us a report does not cancel an Apple subscription.

Offers and failed payments

There is no free trial, complimentary access period, annual plan or introductory discount unless a specific offer is expressly presented to you. If an offer is available, review its eligibility, duration, renewal price and cancellation conditions before accepting. An offer for another Lumenshore product does not apply to LumenDrift.

If a payment fails, Apple may attempt collection under its terms. Royal may remain available during an applicable verified billing grace period, but access can end when that period expires or the purchase is revoked. We do not impose a separate late-payment fee through these terms.

The current US price example for Royal is $9.99 per month. Prices can differ by country, currency, tax treatment and Apple storefront. The price and billing information shown on Apple’s purchase sheet before you confirm are the applicable transaction information; a website example does not override that sheet.

Before purchase, review the subscription name, amount, currency, billing period, renewal conditions and any offer-specific terms. Keep your Apple receipt. A price shown for a month is not a one-time price for permanent access. There is no separate website checkout or additional Lumenshore processing fee disclosed by these terms.

We may change subscription prices for future periods. Apple provides the notices and obtains consent where required by its rules or applicable law. You can cancel before a new price takes effect. A change will not retrospectively increase the charge for a period already purchased, and silence is not consent where affirmative consent is required.

If pricing information is materially inconsistent or a charge does not match what you authorised, consult the receipt and raise the issue with Apple. You can also report an error in our product information. These processes do not limit remedies for a misleading price, an unauthorised payment or an unfair commercial practice.

For a purchase in the UK, the price, currency, applicable taxes and transaction documents are handled through the Apple storefront in accordance with the applicable purchase arrangement. Review the amount Apple presents before you authorise payment. We do not add a separate VAT charge after your App Store purchase.

An Apple receipt or invoice is the starting point for checking the seller, billing address, transaction date and tax information for that purchase. Request corrections or available tax documents through Apple’s purchase-support process. Do not treat a US-dollar example on this website as a UK VAT invoice.

These terms do not represent that every transaction is taxed in the same way or that a particular VAT registration or scheme applies to you. Any tax we are legally responsible for remains our responsibility. Nothing here transfers a supplier’s statutory tax obligation to a consumer or reduces the price-disclosure protections that apply before purchase.

For purchases through an EU storefront, Apple applies its transaction and tax processes according to the purchase arrangement and the location information required by law. VAT treatment and the final displayed price can vary with the relevant country. The purchase sheet and receipt provide the information applicable to your transaction.

Keep the country and billing information required for your Apple Account accurate. We do not ask you to misstate your location or use a different storefront to obtain a tax advantage. A change of country may affect product availability, currency, price and the process for managing an existing subscription.

LumenDrift does not currently operate a direct website subscription checkout. These terms therefore do not describe a direct-sale VAT collection scheme or promise registration in a particular One Stop Shop scheme. If our sales model changes, we will provide the relevant transaction information before a new purchase. EU consumer protections continue to apply independently of tax administration.

Outside the UK and EU, sales tax, GST or similar taxes may apply under local rules and the relevant Apple purchase arrangement. Review the amount displayed at checkout and the receipt for the transaction. A change in tax rules may affect a future price, subject to applicable notice and consent requirements.

Your bank or payment provider may apply a currency-conversion rate or a cross-border charge under its own agreement with you. We do not set those charges and do not receive a separate currency-conversion fee through this website. Ask the relevant provider about an unexplained conversion or banking charge.

Do not assume that another country’s price, tax inclusion or refund process applies to your storefront. Equally, your use of an international service does not remove mandatory rights in your country of residence. We remain responsible for our own tax and consumer-law obligations; this section does not require you to indemnify us for them.

Before you buy, you are entitled to the information required by applicable distance-selling law, including the main characteristics of the purchase, its price, the trader information, the duration and cancellation conditions. Apple’s purchase flow and the information we supply about LumenDrift must be read together for that purpose.

Consumers in the UK and EU generally have a 14-day withdrawal period for qualifying distance contracts, subject to the rules for the particular digital content or service supplied. Immediate digital supply does not automatically erase that right. Where the law permits the right to be lost for digital content, the required express consent, acknowledgement and contractual confirmation must be obtained.

Different rules can apply to a digital service begun during the withdrawal period, including a proportionate payment where legally permitted and properly requested. We do not treat every subscription as the same kind of digital contract or rely on a blanket “all sales final” statement. The applicable law and the valid information and choices provided at purchase determine the position.

Use Apple’s purchase-support and refund process for an App Store transaction, and retain the relevant receipt and any withdrawal communication. If a statutory right needs to be asserted against us, you may also use our formal contact address. Cancelling automatic renewal and exercising a statutory withdrawal right are distinct actions.

For an App Store purchase, start a refund request at Apple’s Report a Problem service using the Apple Account associated with the transaction. Apple assesses requests under its purchase terms and applicable law. We cannot promise Apple’s decision or issue an App Store refund directly through this website.

Explain the relevant transaction and issue accurately. A receipt, purchase date, charged amount and a description of the problem can help identify the purchase. Do not send us full card details, bank credentials or sign-in codes. An in-app fault report does not itself create a refund request with Apple.

Cancellation usually prevents a future renewal; it does not automatically refund a period already purchased. Refund eligibility can depend on statutory rights, the nature of the fault, the time elapsed and the applicable storefront terms. There is no blanket exclusion of refunds for defective, unavailable or misdescribed digital content or services.

If Apple refunds or revokes a purchase, the associated Royal entitlement may end. We will not use a refund process to deny an unrelated legal right. Where law makes Lumenshore responsible for a remedy, Apple’s role in processing the payment does not remove that responsibility.

For an unauthorised charge, contact Apple and, where appropriate, your payment provider promptly. Do not submit a knowingly false payment dispute. Your lawful right to challenge a charge or seek a remedy remains intact.

Use Restore Purchases in the app for an eligible existing App Store purchase. Sign in with the appropriate LumenDrift account and the Apple Account used for the purchase. Restoration checks an existing entitlement; it is not an instruction to buy the same active subscription again.

Royal access is verified using purchase information from Apple and the services that help us administer subscriptions. A payment confirmation and an access refresh can arrive at different times. If access has not updated, check your connection and account, try the available restoration control, and consult our Support guidance if the issue continues.

An entitlement can end after verified expiry, a refund, revocation or the end of an applicable billing grace period. Offline use does not extend Royal beyond its last verified access period. A downloaded world or a previously successful restoration is not proof of permanent paid access.

Subscription sharing is available only where expressly supported by the relevant offer and Apple’s purchase terms. Shared listening is not permission to share credentials. We may request reasonable purchase evidence to investigate an access mismatch, while respecting your privacy and the limits of the information we need.

You may use LumenDrift for lawful personal listening in accordance with this agreement and the applicable app licence. Respect the Service’s access controls, the rights of other people and the security of the systems you use. The following activities are prohibited unless the law gives you a right that cannot be restricted:

• Copying, selling, sublicensing, publicly broadcasting or redistributing Content outside the listening permissions supplied with the Service.
• Extracting recordings, scraping the catalogue, systematically harvesting data, or using our Content to build a competing library or train a model without permission.
• Bypassing subscription checks, download protections, rate limits or other security and access controls.
• Introducing malware, attempting unauthorised access, interfering with availability, or conducting intrusive testing without our permission.
• Impersonating another person, misusing someone else’s account, committing fraud, or submitting unlawful, threatening, harassing or rights-infringing material.
• Using the Service to violate applicable sanctions, export restrictions or other law.

Reasonable personal use of supported features is permitted. We do not prohibit an action merely because it is inconvenient for us where applicable law protects it, including lawful accessibility use, interoperability, security reporting, fair dealing or personal-data portability. Any response to suspected misuse must follow the proportionality and consumer-rights provisions below.

The Service contains material owned by Lumenshore and material licensed to us. Copyright, trade marks, design rights, database rights and other intellectual-property laws may protect that material. A subscription grants access on the agreed terms; it does not transfer ownership of the app, a recording, a world or the LumenDrift name and identity.

Subject to this agreement and the applicable app licence, you receive a limited, personal, non-exclusive and non-transferable permission to use the Service and listen to Content through supported features. Download permission, where offered, is for offline playback inside the app. It does not permit extraction for a video, podcast, public venue, commercial production or another distribution channel.

Do not remove rights notices or present our work as your own. Use of a trade mark in a lawful reference to LumenDrift does not imply endorsement, and nothing here restricts a use the law permits without a licence. You retain rights in your own submissions subject to the limited permissions described below.

If you want a use beyond personal listening, you need separate written permission from the relevant rights holder. We cannot license third-party rights beyond the permission we actually hold. Rights not expressly granted remain with their respective owners.

If you believe material in LumenDrift infringes your rights, send a clear notice to Lumenshore Limited at the registered office set out in the contact section. An in-app report can flag a concern, but formal correspondence should identify that it is an intellectual-property notice. We do not represent that this postal address is a separately registered US DMCA agent.

What to include

• Your name and contact details, and the identity of the rights holder if you act for someone else.
• Identification of the protected work or right and an explanation of your authority to act.
• Enough detail to locate the challenged material, such as the world name, screen, recording or web address.
• An explanation of the alleged infringement, including the relevant territory where that affects the right.
• A statement that you believe in good faith that the use is unauthorised, and that the notice is accurate.
• Your signature or an equivalent confirmation of authorship; include any additional statements required by the procedure you are invoking.

Review and response

We will assess a sufficiently detailed notice and take action required by law, which may include restricting material, requesting clarification or contacting the person who supplied it. We may share the relevant allegations with that person where lawful and necessary, but will not disclose unrelated personal information merely because a notice was sent.

If your material is restricted and you believe the decision is mistaken, explain why and provide evidence of permission or another legal basis. We will consider that response and follow any applicable statutory notice-and-counter-notice procedure. We do not promise automatic reinstatement, removal without review, or a fixed outcome while a legal dispute remains unresolved. Knowingly false notices may carry legal consequences.

We may use technical measures to protect recordings, manage downloads, verify subscriptions and prevent unauthorised copying. Those measures support the personal listening licence. They may require occasional connectivity and can cause a downloaded world to become unavailable after access expires, a licence ends or a necessary security change is made.

Do not disable or circumvent a protection to obtain access you have not purchased or to redistribute Content. Do not remove identifying rights information from a recording or use extraction tools to turn an in-app download into a reusable audio asset. A device backup does not enlarge your licence.

Technical protection does not justify refusing access you have paid for or a remedy required by law. If a control incorrectly blocks legitimate listening, use restoration and the available reporting route. We will consider the relevant account and purchase information when investigating.

Nothing in this section prevents an exception or right that applicable law makes non-waivable. If you need an accessible format or another legally protected use, describe the need through the appropriate contact route rather than assuming that a technical restriction resolves the legal question.

Where there is credible evidence of infringement or misuse, we may investigate, preserve relevant evidence lawfully, restrict affected access and seek an appropriate legal remedy. Possible remedies can include an order to stop unlawful activity or compensation for a loss proved under applicable law. A contractual statement does not guarantee that a court will grant an injunction or a particular sum.

We will consider the nature, seriousness, duration and consequences of the conduct when deciding an account response. Where appropriate, we will give notice and an opportunity to correct the problem. Urgent action may be necessary for a serious security threat, fraud, legal requirement or ongoing harm.

We do not impose an automatic contractual fine for every breach or claim ownership of a device because it was used improperly. Any recovery of legal costs is governed by applicable law, court rules or a valid agreement made for a particular dispute. Our action does not eliminate your ability to challenge a mistake or seek a statutory remedy.

Your rights to access, obtain a copy of, correct or port personal information are explained in the Privacy Policy and depend on applicable law. Where a portability right applies, a prohibition on copying our catalogue does not prevent you from receiving or transferring your own qualifying personal information.

An account-data request is different from downloading licensed sound recordings. We do not grant a right to export the full Content library, app source code, security secrets or another person’s information. We may protect those interests while still providing the personal information and explanations the law requires.

Listening history, favourites or settings held only on your device may not be available in an account-level export from us. Use available device or app controls for local information, and describe the information you are seeking so that the appropriate process can be identified. We do not promise a universal export button or a particular format where no such feature is offered.

We may take proportionate steps to verify your identity before disclosing personal information. Verification must not become an unnecessary obstacle to a valid request. The Privacy Policy explains the request route, applicable qualifications and retention rules.

You retain the rights you hold in material you submit to us. LumenDrift is principally an authored listening catalogue, not a public posting service. Sending a report, suggestion or attachment does not make it public and does not give us ownership of your personal history, account information or original work.

You give us the limited permission needed to receive, store, reproduce and review your submission, investigate the issue, and operate or improve the Service for the purpose for which you sent it. This may include sharing relevant information with service providers acting for us. Personal information remains subject to the Privacy Policy, applicable confidentiality duties and data-protection law.

Only send material you are entitled to share. Avoid including another person’s private information, copyrighted material unrelated to the issue or sensitive wellbeing details that are not necessary. You must not knowingly submit unlawful, threatening or deceptive content.

We may remove unnecessary or unlawful submissions, retain information needed for a legitimate legal purpose, or disclose information where the law requires it. We do not promise to publish, adopt or individually respond to each submission. The separate feedback section explains how voluntary product ideas may be used.

If you voluntarily suggest a feature, design or improvement, you allow Lumenshore to consider and use the idea in developing LumenDrift without an obligation to pay you or give credit, unless we make a separate written agreement. That permission is non-exclusive: you may continue using and sharing your own idea.

To the extent your suggestion contains copyright material that you are entitled to license, you grant us a worldwide, royalty-free permission to reproduce, adapt and incorporate it for that purpose. The permission continues for material already incorporated into the Service, but it does not transfer ownership of all your work or grant rights you do not possess.

Do not send a confidential commercial proposal through ordinary feedback unless we have agreed to receive it on that basis. This does not make a private account report public, cancel duties we owe concerning personal information, or authorise unrelated use of sensitive information. Feedback containing personal information is still handled under the Privacy Policy.

We may develop something similar independently, decline a suggestion or change it before use. Sending feedback does not create a partnership, employment relationship, commission or promise that a feature will be built.

Our Privacy Policy describes the personal information used to operate LumenDrift, the purposes and legal bases for using it, the services that help us, and your available rights. These terms do not authorise collection beyond that policy or replace the separate consent required for optional permissions and technologies.

Where offered, device features such as Motion, Health, Calendar, notifications or iCloud may require your permission and may be subject to Apple’s controls. You can choose whether to enable an optional feature and change the relevant permission in device settings. Manual world selection remains available without optional wellbeing signals.

Permission to access a device feature is limited by the purpose explained to you. It is not permission to sell sensitive information, infer a diagnosis or publish your activity. A listening recommendation based on an optional signal remains a convenience, not a clinical assessment.

Revoking a permission can affect a feature’s future operation without necessarily deleting information already lawfully held. Deleting local information and requesting deletion of account information are separate actions described below and in the Privacy Policy. Where a privacy choice and a contractual term appear inconsistent, applicable privacy law and the specific choice you made govern the data use.

We may use appropriately aggregated or de-identified information to understand reliability, feature use and the performance of the Service, as described in the Privacy Policy. Examples can include overall error rates or counts of feature interactions. This does not mean that every record labelled “analytics” is anonymous.

If information can reasonably identify you, alone or with other information available to us, we treat it as personal information. Aggregation does not remove a consent requirement or other legal duty where the underlying processing still involves personal information. We do not acquire unrestricted ownership of your data by calling it a statistic.

Information used for improvement must remain consistent with the stated purpose, appropriate safeguards and the choices available to you. We do not use this clause to permit advertising profiles built from sensitive wellbeing information or to broaden optional device permissions.

We may publish statistics that do not identify individuals where lawful. We will not attempt to re-identify information that we have committed to treating as anonymous, except where a lawful security or verification purpose requires assessing whether the anonymisation is effective.

The Privacy Policy explains how long information is held and the factors used to decide retention. Different categories can have different needs: an account record, a support report, a security log and a purchase-related record need not share one deletion date. We do not promise that every copy disappears immediately when you stop listening.

We may retain limited information where required for a legal obligation, an unresolved transaction, fraud prevention, security, establishing or defending a legal claim, or another lawful purpose described in the Privacy Policy. Retention must be necessary and proportionate; this clause does not authorise indefinite storage merely because information might one day be useful.

Backups can be removed or overwritten on a different schedule from active systems, with safeguards against ordinary reuse. Apple and other independent providers apply their own lawful retention rules to records they control. Our deletion process cannot erase their records on their behalf.

Local downloads, history, favourites and settings may remain on a device after account deletion. Conversely, removing the app may erase local information without closing the account or ending an Apple subscription. Consult the deletion guidance before taking an irreversible step.

Where the app offers downloads, you may store selected worlds for personal playback through LumenDrift on a supported device. Downloads remain licensed Content. They are not purchased audio files that you may extract, resell or retain as a permanent independent music library.

Downloads need storage and an initial connection, and the app may need to reconnect to refresh rights, obtain an update or verify paid access. Offline playback does not extend Royal beyond its last verified access period. A world may need to be downloaded again after an update, removal, device change or storage cleanup.

Favourites, listening history and settings may be stored locally, depending on the feature and your device choices. Do not assume that signing in reproduces every local item on another phone or that deleting an account clears every device. Device backup or optional synchronisation features remain subject to their own availability and settings.

You can use the available app and device controls to manage storage. Before deleting the app or resetting a device, consider whether local information will be lost. This warning does not excuse a loss caused by a breach of our duties or reduce any right to repair, recovery or compensation that applies under law.

You can request account deletion using the control provided in the app. Follow the confirmation steps carefully; deletion can remove your account and access to account-linked features. If you cannot use that control or need to exercise a privacy right, follow the Privacy Policy’s request route. We may reasonably verify that you are authorised to make the request.

Three separate actions

• Cancel Royal through Apple to stop future subscription renewals. Deleting your LumenDrift account does not perform this step.
• Delete your LumenDrift account to close the account and begin the applicable account-data deletion process. A purchased period is not automatically refunded by this action.
• Clear downloads and local information using app or device controls if you also want to remove information held on your phone. Account deletion may not reach that information.

If you delete an account during a paid period, account-linked Royal access may no longer be usable on that account. Consider cancellation and any refund request first. Where the law requires a remedy, choosing to delete an account does not by itself waive it.

Deletion is subject to the limited retention grounds described in the Privacy Policy. We will not keep an account open solely to make it difficult to leave. You may need to create a new account if you return, and a new account does not automatically recover deleted information or transfer a purchase.

LumenDrift depends on services provided by other organisations, including Apple for app distribution and purchases, available sign-in providers for authentication, and providers that help us operate accounts, verify subscriptions and deliver the Service. The Privacy Policy identifies relevant personal-information handling; this section does not replace it.

You may need to accept a provider’s own terms to use its service. Those terms govern your relationship with that provider, including your Apple Account, payment method, device services or independent sign-in account. Read them before using a feature that depends on them.

We select and manage providers for the parts of the Service we supply, and remain responsible where the law makes us responsible for their performance. The mere involvement of a third party is not a blanket exclusion of our liability. At the same time, we cannot change a provider’s independent account, billing or recovery decision through these terms.

Providers, integrations and technical arrangements may change. A change affecting a material feature, your personal information or a purchased service must be handled under the applicable notice, privacy and consumer-law requirements. It does not give us unrestricted permission to reduce paid access.

The website and app may link to Apple instructions, legal resources or other independent services for your convenience. A link is not an endorsement of all content on that service or a promise that its pages will remain unchanged. Check the destination and the provider’s current information before relying on it.

Your internet connection, mobile service, headphones, speakers and device settings can affect playback. We do not manufacture or operate every item in that chain. Contact the relevant provider for a fault in its equipment or independent service, while reporting a reproducible LumenDrift issue through our own reporting route.

We remain responsible for statements we make about compatibility, integrations and the features we supply. If we recommend a particular dependency as essential to an offer, its involvement does not automatically defeat your consumer remedy when the agreed service fails.

Do not send payment credentials or sign-in secrets to a site merely because you arrived there from a support discussion. Genuine Apple subscription management occurs through Apple’s own interfaces. Our reporting route does not require a full payment-card number or a one-time authentication code.

Your licence to install and use the iPhone app is subject to the licence supplied through the App Store. Apple’s Standard Licensed Application End User License Agreement applies unless a valid custom licence is presented for that app. Our EULA page explains the applicable licensing framework; these service terms do not claim that Apple has accepted a custom licence unless one is actually supplied.

Apple is responsible for its App Store transaction and platform obligations under the applicable Apple terms. Lumenshore is responsible for LumenDrift and for maintenance, support, product claims and other matters allocated to the developer under the applicable licence and law. Apple does not become the author of our Content by distributing the app.

The applicable licence may give Apple and its subsidiaries third-party beneficiary rights and address issues such as permitted devices, export compliance and intellectual-property claims. Those provisions apply as stated in that licence. This agreement does not expand device or sharing rights beyond what the licence permits.

If wording conflicts, mandatory law takes priority. The app licence governs the software licence, Apple’s transaction terms govern its purchase process, and these terms govern the Service we provide. None can remove a non-waivable consumer remedy against the party legally responsible for it.

We use reasonable care and skill in providing LumenDrift, but do not promise uninterrupted or error-free operation. Planned maintenance, updates, network problems and incidents can affect streaming, sign-in, downloads or entitlement checks. Offline features depend on the content and access already available on your device.

We aim to schedule planned work reasonably and provide notice of a significant foreseeable interruption when practical. Urgent security work may need to happen without advance notice. The absence of a contractual uptime percentage does not remove the obligation to provide paid access as described or a remedy for a qualifying failure.

Routine issue reporting is available in the app through You → Signal something off. Reports help us understand faults and improve the product. That route does not promise an individual reply, a particular response time or that every requested change will be made. It is not an emergency channel.

For Apple billing, use Apple’s purchase-support process. For account deletion and other privacy rights, use the routes in the Privacy Policy. Formal legal correspondence can be sent to our registered office. These distinctions do not prevent you from exercising a statutory right when an ordinary support route is inaccessible.

We intend this agreement to be fair, clear and proportionate. Mandatory consumer rights take priority over any term that conflicts with them. A term that cannot lawfully be enforced against you will not be enforced merely because you accepted the agreement or continued to use the app.

Read restrictions alongside the purpose and safeguards stated with them. For example, a right to suspend an account for a serious security issue is not an unrestricted right to cancel paid access for no reason. A statement that a listening outcome is not guaranteed does not excuse an inaccurate product description or a defective service.

If a consumer term has more than one reasonable meaning, the interpretation required by applicable consumer law applies, including interpretation in the consumer’s favour where the law provides it. Headings and brief summaries help navigation but do not erase qualifications in the substantive text.

We do not require you to give up a statutory remedy, make a false acknowledgement or agree that a fact is true when it is not. You may challenge an unfair term, seek independent advice or contact an appropriate consumer authority without breaching this agreement.

If you are a consumer, applicable law gives you rights concerning digital content and services. In the UK, these include requirements that relevant digital content be of satisfactory quality, fit for a purpose made known and accepted, and as described, and that services be supplied with reasonable care and skill. Binding pre-contract information and other statutory protections also apply where the law provides.

Depending on the problem and the legal framework, remedies can include repair, replacement, repeat performance, a price reduction, termination or a refund. Conditions and sequencing vary with the type of supply. We will not replace the applicable statutory remedy with a discretionary credit unless you freely agree and the law allows it.

Where defective digital content damages your device or other digital content because we failed to use reasonable care and skill, applicable law may require repair or compensation. Nothing in these terms excludes that entitlement, responsibility for fraud, or liability for death or personal injury caused by negligence.

Apple’s role in distributing the app or handling payment does not remove a claim that the law permits against Lumenshore. Nor does free access automatically eliminate statutory obligations that apply to a digital service supplied in exchange for personal information or on another legally relevant basis.

The examples here are not an exhaustive statement of your rights. Mandatory protections in your country of residence continue to apply, including where they provide a more favourable remedy than the examples above.

If you are a consumer in the EU or EEA, the mandatory consumer laws applicable in your country remain available to you. The choice of English law below does not deprive you of protections you would otherwise have under those laws. This includes applicable rules implementing EU digital-content, digital-service, unfair-terms and consumer-rights legislation.

A digital service must meet the applicable contractual and objective conformity requirements. Depending on the circumstances, you may be entitled to have a lack of conformity corrected, to receive a proportionate price reduction or to terminate and obtain the refund the law requires. Required updates, including security updates, must be provided for the applicable period.

If we modify a continuously supplied digital service beyond what is necessary to maintain conformity, additional conditions can apply, including a valid contractual reason, no additional cost, clear information and, for a qualifying adverse effect, advance notice on a durable medium and a right to terminate. We will honour those conditions where they apply.

Rights of withdrawal and the conditions for immediate digital supply are explained separately above. You may also be entitled to use your home courts or an appropriate consumer dispute-resolution body. This agreement does not require an EU or EEA consumer to bring every claim in England.

We promise to provide the Service with the care, skill, conformity and other standards required by applicable law and the information forming your contract. Beyond those obligations and any express promise we make, LumenDrift does not guarantee a particular listening result, constant availability, compatibility with every future device or the permanent presence of every world.

Descriptions and previews are intended to help you choose a listening experience. They do not turn a general wellbeing product into a clinical service or create a guaranteed improvement in sleep, concentration or mood. Equally, we must not use this clarification to contradict a specific feature or material representation that induced your purchase.

Experimental or optional features will be described appropriately where offered. Using that label does not excuse a harmful defect or remove consumer rights. We must still take reasonable care and provide the information needed to make a meaningful choice.

No statement in this section makes all use “at your sole risk” or excludes every implied legal standard. The specific liability provisions below explain the allocation of responsibility, and your mandatory rights remain enforceable.

We do not offer a separate unlimited commercial warranty that every feature will meet every personal preference, work with every third-party product or remain unchanged forever. Any additional guarantee expressly offered to you will be governed by its stated conditions and will not replace statutory rights.

For consumers, legal requirements concerning quality, fitness for purpose, description, conformity, reasonable care and skill, and required updates are preserved. We do not supply paid digital content on an unrestricted “as is” or “with all faults” basis that negates those standards.

If you tell us about a particular purpose before contracting and we accept that the Service will meet it, the legal consequences of that representation are not removed by a general disclaimer. A website description, in-app purchase statement or other binding pre-contract information must be assessed under the law that applies.

Third-party manufacturers or providers may offer separate warranties for equipment or services they supply. Those warranties are additional relationships; their existence does not mean that you must exhaust every claim against someone else before seeking a remedy that is legally available from us.

Recommendations, labels and listening suggestions help you explore the catalogue. You remain free to choose a different world or stop listening. A suggestion is not an instruction from a clinician, a determination of your health or a prediction that a particular result will occur.

Do not use listening history, a preference or an optional signal as a substitute for professional advice, a workplace safety assessment, an alarm or another system intended to protect life or property. The Service is not designed to verify that you are rested, alert, safe to drive or fit for a particular task.

For ordinary choices within the intended listening experience, you may rely on accurate descriptions of the features we actually offer. This section does not permit us to make a material representation and then disclaim all reliance on it. Rights concerning misrepresentation, fraud, consumer information and defective supply remain available.

We are responsible for the consequences of our acts and omissions where applicable law makes us responsible. You are responsible for your own decisions to the extent the law assigns that responsibility to you, taking account of the information, warnings and circumstances involved.

If we fail to comply with this agreement or our legal duties, we are responsible for loss or damage for which applicable law makes us liable. For UK consumers, this generally includes loss that was a foreseeable result of our breach or failure to use reasonable care and skill. Loss is foreseeable if it was an obvious consequence or both parties knew it might happen when the contract was made.

We do not exclude or limit liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; a breach of rights that cannot be excluded under consumer, digital-content or data-protection law; or another liability that the law does not allow us to restrict.

LumenDrift is supplied for personal listening. It is not sold as a business continuity, clinical, safety or professional performance service. Any loss claimed must have the legally required connection with our conduct. The damage-exclusions section explains the limits concerning business and remote losses without excluding recoverable consumer loss merely by labelling it “indirect”.

You should take reasonable steps to avoid or reduce a loss once you become aware of a problem, as the law requires. That does not make you responsible for repairing our service, purchasing an unnecessary replacement subscription or giving up a valid claim. Our responsibility may be reduced where the law attributes part of the loss to your own conduct or an independent cause.

Your entitlement to compensation depends on the applicable law, the nature of the failure and the loss it caused. Mandatory remedies apply to Standard and Royal where the relevant law provides them. The price of a subscription is not a blanket cap on compensation for recoverable consumer loss.

Where a remedy is calculated by reference to a price reduction or refund, the amount is determined under the applicable law and transaction circumstances. Relevant factors can include the price paid, the affected period, the seriousness of the failure and the part of the supply that remained usable. Apple’s commission is not a reason to reduce a consumer’s statutory refund entitlement.

Other recoverable compensation is assessed under the responsibility-for-loss and damage provisions, subject to mandatory law. We do not apply different hidden caps to account data, offline worlds or a claim described as a privacy issue. Any limitation that must be expressly and fairly agreed for a separate service would need to be presented in that separate agreement.

Because LumenDrift is supplied for personal use, we do not accept a contractual promise to protect business profits, revenue, contracts, opportunities or goodwill, or to provide continuity for a commercial operation. We are not responsible for a business loss arising from use outside the agreed personal purpose where applicable law permits that exclusion.

We are not responsible for a loss that is too remote, not caused by our breach or otherwise not recoverable under applicable law. Terms such as “indirect” or “consequential” do not automatically exclude a consumer’s foreseeable loss. A lost download, damaged device or lost personal information must be assessed on its facts and under the relevant legal rules.

You cannot recover the same loss twice through a refund, compensation claim, payment dispute or another remedy. A payment already received for the same loss may be taken into account where lawful. This does not prevent you from seeking different remedies for different harm or pursuing an unresolved balance.

These qualifications do not apply to a liability that cannot lawfully be excluded and do not remove compensation or other remedies available under data-protection law, consumer law or a binding additional guarantee.

If your deliberate unlawful conduct or culpable breach of this agreement causes a third party to bring a claim against us, you may be responsible for the direct loss and reasonable costs that applicable law requires you to bear. This is not an automatic promise to pay every allegation, all of our legal fees or a penalty chosen by us.

Any claim for reimbursement must be connected to conduct for which you are legally responsible. It does not cover loss caused by our own breach, negligence, infringement or failure to take reasonable steps to limit loss. A good-faith report, a valid payment dispute or the lawful exercise of a consumer right is not grounds for an indemnity.

If we seek reimbursement, we will give you reasonable information about the claim when lawful, allow you a fair opportunity to respond, and avoid agreeing a settlement that imposes an obligation or admission on you without your consent. Cooperation must be proportionate, protect privileged and personal information, and not require you to incur unrecoverable costs unnecessarily.

Our responsibility for infringement or another wrong involving Content we supply remains governed by the applicable app licence and law. This section does not transfer that responsibility to you merely because you listened to the Content as permitted.

You can stop using LumenDrift, cancel renewal through Apple and request account deletion through the applicable route. Those choices are available alongside any remedy the law gives you. Discontinuing use is not your exclusive remedy for a breach, defective digital content or a failure to supply the agreed service.

Where the law requires a particular sequence, such as an opportunity to bring digital content into conformity before a price reduction or termination, that sequence applies with its statutory exceptions. We will not insist on repeated unsuccessful attempts when the law entitles you to move to another remedy.

A goodwill gesture, replacement access or credit does not settle all claims unless the scope is clearly explained and you freely enter a valid settlement. We do not treat your acceptance of technical help as a waiver of a billing or privacy right.

Nothing here prevents urgent court relief, a complaint to a regulator, a lawful payment dispute or independent advice. The dispute provisions offer ways to resolve a problem; they do not erase a remedy by making an informal process mandatory where that would be unlawful or unfair.

An event outside our reasonable control may prevent or delay part of the Service. Examples can include a natural disaster, war, major infrastructure failure, widespread network outage or a binding government restriction. An ordinary increase in operating costs, avoidable maintenance failure or lack of reasonable planning is not automatically such an event.

If an event affects performance, we will take reasonable steps to reduce the impact and resume supply. Where practical, we will explain a material interruption and the steps available to affected users. We do not promise an exact restoration time before the nature and extent of the incident are understood.

Responsibility for a delay caused solely by such an event is assessed under applicable law. We remain responsible for our own avoidable failures and for obligations the law does not excuse. The existence of an external event does not automatically authorise us to keep payment for a service we cannot provide.

If a significant interruption continues, you retain applicable rights to terminate, receive a refund or obtain another remedy. You may cancel future renewal through Apple at any time under its subscription process. Any specific statutory rule for impossibility, frustration or interrupted digital supply takes priority over this clause.

Local history, preferences and downloads can be affected by device damage, storage pressure, operating-system changes, app deletion or a reset. Account information can also be affected by a service incident. We take the care required by law, but do not promise that every local item can be restored from our systems or that every backup contains the latest change.

Use available device backup and synchronisation controls if you want the protection they offer, and check what they cover. A device backup is not a guarantee of subscription access or permission to extract protected recordings. We do not require you to purchase a third-party backup service as a condition of retaining statutory rights.

If information is lost because of a problem we cause, we will assess reasonable recovery options and the remedies required by law. We do not exclude all data-loss claims or declare that your only remedy is to recreate everything yourself. Responsibility depends on the cause, the information involved, the promises made and applicable legal standards.

We may need to restore systems from an earlier reliable state during an incident. Any personal-information handling must remain consistent with the Privacy Policy and legal duties, including applicable incident-notification requirements. We will not claim that restoration erases an outstanding deletion request or creates permission for unrelated reuse.

We may update LumenDrift to improve reliability, security, accessibility or usability; accommodate device and platform changes; meet legal requirements; or maintain the rights needed to supply Content. These are reasons for changes, not an unrestricted right to remove the substance of a purchased service.

Routine adjustments can include correcting errors, refining controls, improving audio delivery or replacing a world for a rights-related reason. Where a change materially reduces an agreed paid feature or adversely affects your use beyond what applicable law permits, we will provide the notice, choice and remedy the law requires.

We will aim to give at least 30 days’ notice of a planned material adverse change where reasonably possible, using an appropriate in-app notice or another available durable communication where required. Urgent security, legal or platform circumstances may require shorter notice; we will explain the reason when lawful and practical.

You can cancel future renewal if a changed service no longer suits you. For a qualifying change during an existing contract, your rights may go further, including termination without charge or a refund for the affected period. We will not treat continued use as acceptance where express agreement or another legal safeguard is required.

We may temporarily suspend an affected feature, session or account where reasonably necessary to address a security incident, credible fraud, a serious breach, a legal obligation, a technical fault or a risk of harm. We will consider whether a narrower restriction can adequately address the issue before suspending an entire account.

Where circumstances allow, we will explain the reason and what is needed to restore access. We may act without advance notice when delay would increase a serious risk or breach the law. We may withhold details that would compromise an investigation, security controls, another person’s rights or a legal restriction.

A restriction should last only as long as reasonably necessary. If you believe it is mistaken, use the available reporting or formal contact route and provide the information needed to identify your account and the issue. You are not required to admit wrongdoing to request a review.

Suspension does not automatically cancel an Apple subscription. If paid access remains materially unavailable, we will consider the remedy required by law; we do not have an unrestricted right to continue charging for an unavailable service. You can separately stop future renewal through Apple.

Our response to a breach depends on its seriousness, frequency, intention, impact and the risk of recurrence. A minor, correctable mistake may justify an explanation or warning. Deliberate fraud, harmful intrusion, serious infringement or repeated abuse can justify stronger action, including termination where lawful.

For a material breach that can reasonably be corrected, we will normally give notice and at least 14 days to correct it before ending access for that breach. We may act sooner where continued access creates a serious risk, the breach cannot be remedied, the law requires it, or the circumstances make a further opportunity unreasonable.

We may preserve relevant evidence and cooperate with a lawful authority request, subject to privacy and confidentiality duties. We will not publish an allegation as fact merely because a report has been received. A fixed number of reports does not automatically prove a violation.

If you dispute the facts or the proportionality of the action, you may seek review through the contact route and retain your external rights. Any claim for loss, legal costs or another remedy must meet the requirements of applicable law; this agreement creates no automatic fine schedule.

We may end an account or a particular part of the Service for a material or repeated breach, verified fraud, a legal prohibition, a serious security threat that cannot reasonably be resolved, or discontinuation under the provisions below. We will give notice and a reasonable explanation where doing so is lawful and does not undermine a necessary protective action.

Where a breach can be corrected, the notice and correction process above applies. We do not reserve an unlimited right to terminate an active paid subscription for convenience while keeping the payment. If we end paid supply for a reason unrelated to your culpable breach, you retain the applicable rights to a refund or other remedy for the undelivered supply.

If a restriction is legally required in a particular territory or for a particular person, we may be unable to continue access even while a review is requested. We will limit the restriction to what the law and circumstances require and handle payments and records accordingly.

You may challenge a decision you consider mistaken. Termination does not extinguish a claim that accrued before termination, a privacy right, or our duty to provide information or a remedy required by law.

You may stop using the Service at any time. To stop future Royal charges, cancel through Apple. To close your LumenDrift account, use account deletion or the applicable privacy-request route. To remove local worlds and history, use the relevant app or device controls. These steps have different effects and are not interchangeable.

If you cancel renewal but keep using the app, these terms continue to govern that use. Royal normally remains available until the paid period expires, after which Standard access applies. A refund or revocation can change the access end date.

If you terminate because of our breach or exercise a statutory withdrawal or termination right, you may be entitled to additional remedies. State the issue clearly and retain your purchase information. You do not have to describe your request using a particular legal label for a valid statutory right to apply.

Stopping use does not require an exit fee. You remain responsible for a charge already validly incurred to the extent the law requires, while retaining the right to dispute an unauthorised or incorrect charge. We do not require a new purchase to process a lawful request to leave.

When the relevant licence or access ends, you must stop using the affected paid features and Content except to the extent an ongoing Standard licence or another lawful permission remains. Downloaded worlds may become unavailable; storing a copy does not preserve an expired entitlement.

Closing an account can prevent access to account-linked features and information. We handle deletion and limited retention under the Privacy Policy. Information stored only on your device or controlled independently by Apple is not necessarily erased by closing the LumenDrift account.

Termination does not automatically reverse a completed transaction or cancel Apple renewal. Use the cancellation and refund processes where applicable. If law requires a refund or access to particular information after termination, we will honour that requirement despite the closure.

Rights and obligations intended to continue, such as accrued payment or remedy rights, ownership, lawful confidentiality, necessary retention and dispute provisions, survive only to the extent appropriate and lawful. A survival clause does not revive an unfair term or create permanent access to your personal information.

We may decide to discontinue the Service or a substantial feature for commercial, technical, licensing or legal reasons. For a planned closure, we will aim to provide at least 30 days’ advance notice where reasonably possible and explain the affected features, expected date and steps users should take.

We will address renewal and paid access so that users are not knowingly sold a period of service we do not intend to supply. Where an existing paid period cannot be fulfilled, applicable refund and other consumer remedies remain available. We will provide appropriate directions for an Apple transaction and meet any responsibility the law places on us.

Where relevant, we will explain available ways to obtain account information, exercise privacy rights and remove local information before closure. We do not promise an export of licensed recordings or the continuation of downloads after rights or access expire.

If an urgent legal event, loss of essential rights or insolvency prevents the ordinary notice period, applicable law governs the closure, payments and claims. These terms do not determine creditor priority, guarantee that funds will be available, or remove statutory rights against the company or another legally responsible party.

LumenDrift, individual worlds and Royal may not be available in every country or Apple storefront. Availability can depend on distribution permissions, local law, supported languages, platform arrangements and operational considerations. A website being accessible from a country does not by itself mean every app feature can be purchased there.

Before buying, check the offer available to your actual storefront and device. Travel or a change of account country can affect access, purchase management and Content availability. We will not promise that changing a storefront preserves the same price or catalogue.

Do not misrepresent your country to evade a legal restriction or obtain access that is prohibited. This does not prohibit lawful travel or override a portability right that applicable law grants for an online content service. Where such a right applies, we will comply with it.

If a territory restriction affects an existing paid service, the applicable notice, termination and refund rules still govern. A territorial change is not automatically a reason to keep payment for supply that cannot lawfully be delivered.

You must not use the Service in a way that violates sanctions or other trade restrictions applicable to the transaction. We must also comply with laws binding on us and any lawful distribution requirements imposed through Apple. This can require restricting a transaction, account or territory.

We may take proportionate steps to establish whether a legally relevant restriction applies. If information is needed, we will request what is reasonably necessary and handle personal information under the Privacy Policy. We do not ask you to evade a restriction through a different identity or payment method.

If access must be blocked, we will explain what we can lawfully disclose and deal with any payment or retained information as the law requires. A sanctions restriction may prevent an otherwise ordinary payment or refund, but it does not give us permission to disregard unrelated obligations.

You may raise a suspected identification error through the contact route. We cannot promise to reverse a restriction where a binding legal requirement continues to apply, and we do not provide personal sanctions or export-law advice through product support.

The app and its supporting technology may include encryption and other components subject to applicable export or re-export controls. Your use, transfer or download must comply with restrictions that legally apply, including relevant end-user, end-use and destination restrictions.

Ordinary installation through an authorised Apple storefront is the intended distribution route. Do not redistribute the app, its code or protected technical components in breach of the app licence or a legal restriction. The personal listening licence does not authorise an independent export business.

We are responsible for compliance duties that fall on us as the supplier; this section does not shift our classification, filing or distribution obligations to consumers. You are responsible only for conduct and obligations that the law assigns to you.

The presence of encryption is not a guarantee of perfect security, immunity from lawful process or compatibility with every jurisdiction. Privacy and security responsibilities remain as described in the Privacy Policy and applicable law.

We may need to change, restrict or discontinue a feature to comply with new law, a binding court or regulator order, or a platform requirement necessary for lawful distribution. We will assess the scope of the requirement and avoid a broader restriction than is reasonably necessary.

Where practical and lawful, we will explain a material change, its effect and any choices available to you. A confidential order or urgent obligation may limit advance notice. We will not use an unspecified reference to “regulation” as an unrestricted power to change paid terms.

Compliance with a legal obligation does not automatically eliminate a consumer’s refund, termination, compensation or privacy rights. Those rights depend on the relevant law and circumstances. We remain responsible for unlawful conduct or avoidable failures that are attributable to us.

This agreement does not shield Lumenshore, its officers or providers from regulatory investigation, statutory liability or a duty that cannot be waived. You may contact a competent authority, report a concern or seek legal advice without our permission.

LumenDrift provides an authored listening catalogue. It does not currently offer a public feed, public profiles, open chat or a forum for users to publish audio or messages to one another. Private account information and reports still exist and must be handled lawfully; the absence of a public forum does not mean that no user information is processed.

Do not use a submission or account to threaten, harass, defraud or unlawfully target another person. You can flag an issue through You → Signal something off, giving enough detail to identify the material or conduct. For a formal legal notice, use our registered-office address. If there is immediate danger, contact the appropriate emergency service instead.

We assess reports in light of the Service’s actual features and applicable law, and may restrict unlawful material or accounts under the enforcement provisions. We do not promise live monitoring, a fixed reporting response time or an automatic conclusion based on an allegation.

If the Service develops features subject to additional online-safety duties, we will implement the requirements that apply and update the relevant information. This section does not assert a permanent exemption from every online-safety law.

EU Digital Services Act obligations depend on the role and functionality of a service, including whether it supplies a relevant intermediary or hosting service. LumenDrift’s current authored catalogue is not a public platform for users to distribute posts to other users. We do not claim that a single label decides every legal obligation associated with our website, accounts or supporting services.

Where a particular feature or activity falls within applicable digital-services rules, we will meet the duties that apply to that activity. These can include handling sufficiently substantiated notices, providing required explanations for restrictions, maintaining appropriate contact information, and respecting available complaint or redress rights.

You can identify suspected unlawful Content through the reporting or formal contact route, giving its location, the reason you believe it is unlawful and information that supports the concern. We may ask for clarification when needed. Personal information in a notice is handled under the Privacy Policy and legal disclosure requirements.

The existence of a reporting route does not create a public posting feature or a promise of voluntary mediation through an unnamed provider. We will provide any additional notice, contact designation or complaint mechanism that the law requires if it becomes applicable to the Service.

If something goes wrong, begin with the route suited to the issue: Apple for App Store charges and refunds; in-app reporting for a product fault; the Privacy Policy’s request route for personal information; or our registered office for a formal legal complaint. Provide a clear description of the issue and the outcome you are seeking.

We encourage a reasonable opportunity to understand and resolve a dispute informally. Useful information can include the relevant date, account identifier, purchase receipt reference and any steps already taken. Do not include sign-in codes, full payment details or unrelated sensitive information.

Where both sides agree, we can explore mediation or another appropriate dispute-resolution process. The provider, rules, cost allocation and effect of any outcome must be made clear before you agree. We do not claim that an informal support report automatically starts arbitration or a binding legal process.

You retain the ability to bring an available court claim, seek urgent relief, make a lawful payment dispute, contact a regulator or exercise a statutory right. An informal discussion should not cause you to miss a legal deadline. The following provisions explain notice, ADR and court arrangements in more detail.

If you intend to bring a formal claim against Lumenshore, we invite you to write to our registered office identifying yourself, the relevant account or transaction, the facts, the legal or practical issue and the remedy requested. Include a safe correspondence address so that a response can be directed appropriately.

Where practical, allow a reasonable opportunity for a response before starting proceedings. Any mandatory pre-action protocol or court rule applies according to its own terms. This agreement does not impose a separate 30- or 60-day waiting period on every consumer claim or require automatic dismissal for a missing contractual notice.

Sending a notice does not by itself suspend or extend a statutory limitation period. If extra time is needed, any standstill or extension must be valid under the applicable law and expressly agreed where required. Seek appropriate advice rather than assuming that an open report stops the clock.

You may act immediately where needed to protect a right, meet a deadline or seek urgent relief. We do not charge an automatic pre-suit penalty, require an admission or demand that you surrender other remedies as a condition of considering a complaint.

If an informal complaint remains unresolved, an appropriate alternative dispute-resolution body may be able to help. Participation can depend on the subject, the body’s jurisdiction, any obligation imposed by law and the parties’ agreement. We do not represent that Lumenshore is enrolled with a particular ADR provider unless we expressly confirm that arrangement.

Where the law requires us to identify an appropriate certified ADR body and state whether we are obliged or willing to use it, we will provide that information. If we agree to a process, we will explain the provider, procedure, costs and whether the outcome is binding before you accept.

UK consumers can seek independent consumer guidance through the relevant national consumer advice service. EU and EEA consumers can consult the European Consumer Centres Network and the European Commission’s directory of dispute-resolution bodies. The former EU Online Dispute Resolution platform closed on 20 July 2025 and is not a route for new complaints.

Using consumer advice or ADR does not remove a court right unless you enter a valid agreement with that effect and the law permits it. Check applicable deadlines while a complaint is being discussed.

For US consumers, arbitration is voluntary and requires a separate agreement about a particular dispute after it arises. Accepting these terms does not by itself appoint an arbitrator, select institutional rules or prevent you from using an available court procedure.

After a particular dispute arises, you and Lumenshore may voluntarily agree to arbitrate if the law permits. Any such agreement must identify the dispute, the provider or appointment process, the applicable rules, the location or remote procedure, fees and cost allocation, and the effect on court and appeal rights.

You should have a meaningful opportunity to understand those terms before agreeing. We will not treat silence, a support submission or continued listening as consent to a separate arbitration agreement. Applicable consumer fairness standards and any mandatory procedural protections must be respected.

Unless a valid later agreement applies, available court procedures remain open. This includes an eligible small-claims process and urgent relief. Nothing here requires a US consumer to waive a non-waivable remedy or prevents contact with a government agency.

This agreement does not contain a blanket class-action, representative-action or collective-redress waiver. You retain whatever ability applicable law gives you to participate in such proceedings, subject to the court’s procedural requirements and any valid, separately agreed dispute resolution for a particular matter.

We also do not impose a general waiver of jury trial. Whether a jury is available depends on the jurisdiction, claim and applicable procedure. A heading about arbitration does not silently remove that right.

Courts and competent bodies determine whether claims may proceed together, who may represent a group and what remedies are available. Nothing in these terms promises certification of a class or guarantees a particular procedural outcome.

Any later settlement or dispute-resolution agreement affecting individual or collective rights must be assessed on its own terms and under applicable law. We will not make ordinary access to consumer remedies conditional on giving up an unrelated claim against another organisation.

Legal claims and some payment or platform processes have time limits. The relevant period depends on the country, the nature of the claim, when the relevant facts occurred or became known, and any rules about suspension or extension. Apple may also have procedural deadlines for particular purchase-support requests.

These terms do not impose an additional two-year deadline or shorten a limitation period that consumers are entitled to rely on. Statutory rules govern the time for bringing a claim against Lumenshore. A platform’s voluntary refund window does not necessarily define the deadline for a separate statutory remedy.

Raise a problem promptly so that evidence is available and an avoidable loss can be reduced. Keeping a receipt, version date and relevant correspondence can help. Delay is not automatically a waiver, but missing a legal deadline may affect your options.

An ongoing support report, negotiation or ADR discussion does not automatically stop a limitation period. Obtain appropriate independent advice if a deadline may be approaching, and take the steps needed to protect your position.

This agreement is governed by the law of England and Wales, subject to the mandatory protections described here. If you are a consumer habitually resident elsewhere, this choice does not deprive you of protections that cannot be waived under the law applicable to you in the absence of this choice.

The courts of England and Wales may hear disputes concerning this agreement. Where applicable consumer law gives you the right to bring a claim in the courts of your home country, that right remains available. Consumers in Scotland or Northern Ireland may also use their local courts where the law provides.

We will bring a claim against a consumer only in a court permitted by the applicable jurisdiction rules. This section does not require every overseas consumer to travel to England or give up a mandatory home-court protection.

The applicable app licence, Apple purchase terms and any valid later agreement for a particular dispute may govern separate aspects of those relationships. They do not alter the mandatory rights and jurisdiction safeguards that apply to a claim against Lumenshore.

These terms, the applicable app licence and any specific offer terms properly presented and accepted form the agreement for the subjects they cover. Apple’s transaction terms govern its part of an App Store purchase. Our Privacy and Cookie Policies explain information handling and do not convert optional processing into a contractual necessity.

This agreement replaces earlier discussions about the same subject to the extent the law allows. It does not exclude a statement that consumer law makes binding, conceal a promise made before purchase, or remove a remedy for fraud or a misrepresentation that cannot lawfully be excluded.

If we make a separate written agreement for a particular service or dispute, it applies to that subject according to its terms. A support response does not amend every user’s agreement unless it expressly and validly does so. Equally, we will honour a commitment to an individual user where the law makes it binding.

If a court or competent body finds a provision unlawful, unfair or unenforceable, that provision will not be enforced to that extent. The remaining provisions continue where they can reasonably operate without it and applicable law permits that result.

We do not ask a court to rewrite an unfair consumer term into the most restrictive version it might allow. The legal rules governing the consequences of an invalid term take priority, including rules about whether the agreement can continue and what remedies follow.

If a correction is needed for future use, we will publish it through the changes process. A later correction does not retrospectively validate an unlawful charge, eliminate an accrued claim or imply that the original provision was enforceable against you.

We may transfer our rights and obligations in connection with a reorganisation, merger or sale of the relevant business, provided the transfer does not unlawfully reduce your contractual or statutory protections. We will notify you where required and ensure that responsibility for the affected service is identified.

Any transfer of personal information must comply with the Privacy Policy and applicable data-protection law. A sale of the business does not give the new owner unrestricted permission to use information for unrelated purposes.

Your personal account and listening licence cannot be sold or transferred to another person without permission, except where applicable law or the relevant Apple terms provide otherwise. This does not restrict a lawful transfer of a legal claim, estate right or another right that cannot be contractually limited.

If a proposed transfer materially disadvantages you in a way that gives you a termination or other remedy under law, that remedy remains available. We remain responsible for obligations that cannot lawfully be transferred away.

If either party does not immediately enforce a right, that delay does not by itself mean the right has been permanently waived. A decision to overlook one breach does not automatically permit later breaches. Any waiver applies to the scope actually and validly agreed.

This provision does not extend a statutory deadline, undo a binding settlement or prevent a court from applying legal rules concerning reliance, conduct or fairness. It does not allow us to revive a right after the law says it has expired.

You do not waive a consumer or privacy right merely by continuing to listen while a problem is investigated, accepting technical assistance or failing to use legal terminology in a report. Whether a particular settlement is binding depends on its terms and the law that applies.

Using LumenDrift does not create a partnership, joint venture, employment, agency or fiduciary relationship between you and Lumenshore. You do not have authority to make a commitment, incur a debt or speak on behalf of Lumenshore merely because you have an account or subscription.

Providing feedback does not make you an employee, contractor or co-owner of the product. A separate engagement would require its own valid agreement. The limited licence to consider a suggestion is described in the feedback section.

These descriptions do not prevent a legal relationship or duty from arising where the law requires it on the actual facts. They do not remove the duties we owe to you as a service provider, trader or controller of personal information.

We may provide service information, purchase-related explanations and notices through the website, the app or an available account contact method, according to the nature of the notice and applicable law. A notice requiring a durable medium, direct delivery or affirmative consent will be provided in a form that meets that requirement.

Keep the contact information needed for your chosen account method current. A marketing preference does not prevent a necessary transactional or legal notice, but it does apply to marketing communications as explained when you make the choice. We will not disguise promotional material as a mandatory account notice.

An electronic agreement or confirmation can have legal effect where the law recognises it. These terms do not deem every message received the moment it is posted or override rules about valid service of legal proceedings.

You can save this text using the download or print controls. If you need a reasonable adjustment to receive legally required information, use the contact route and explain the need. Formal correspondence addressed to Lumenshore can be sent to our registered office.

Chapter names, section headings, search results and the introductory overview help you find information. They are not substitutes for the relevant provision and do not narrow a legal right described in the full text. All sections remain available even when you filter the contents navigation.

Examples illustrate how a provision may apply; they are not exhaustive unless the wording says otherwise. References to another document or provider identify the relevant subject and do not incorporate an undisclosed restriction that consumer law requires us to present before purchase.

This version is written in English. If a translated version is supplied, applicable rules about clear information, binding representations and interpretation still apply. We do not use an English-language precedence statement to deprive a consumer of mandatory rights or excuse a materially misleading translation.

Provisions that by their nature need to continue after termination remain effective to the extent lawful. These can include ownership of Content, restrictions on unauthorised redistribution, accrued payment and remedy rights, valid permissions for feedback already incorporated, appropriate confidentiality, lawful retention and dispute arrangements.

The continuing effect is limited to its proper purpose. It does not extend a subscription, restart automatic renewal, authorise new optional data collection or preserve a contractual restriction that would otherwise be unfair or unlawful.

Privacy rights and statutory claims continue according to the laws governing them. Information retained after account deletion remains subject to applicable safeguards and retention limits; termination does not convert it into unrestricted company property.

Except where expressly stated or required by law, this agreement is between you and Lumenshore and does not give an unrelated person a right to enforce its terms. A reference to a provider explains its role and does not automatically make that provider a party to this agreement.

Apple and its subsidiaries may have third-party beneficiary rights under the applicable app licence. Those rights are preserved to the extent set out in that licence. This section does not remove an independent statutory right belonging to a consumer representative, regulator or another person.

Any restriction on third-party enforcement does not affect a lawful assignment, inheritance or representative claim that applicable law permits. Nor does it remove liability owed directly to another person under a separate legal duty.

We may revise these terms to reflect changes in the Service, purchase arrangements, legal requirements, security needs or the clarity of the agreement. A revision must have a legitimate reason and cannot retrospectively remove an accrued right or alter the price of a period already purchased.

For a material change affecting an existing agreement, we will provide reasonable advance notice and aim for at least 30 days where practical. We will use the form of notice required by law, including a durable medium or express acceptance where necessary. Urgent legal or security changes may need a shorter period, with an explanation where lawful.

You can review the change and decide whether to continue on the new terms. If you do not accept a change, you may stop using the affected Service and cancel future renewal; any additional termination, refund or other rights for an existing paid contract remain available.

Continued use is not deemed acceptance where applicable law requires a different process. We will not use an update to impose mandatory arbitration on an existing dispute, remove a consumer remedy or introduce an undisclosed charge. Minor corrections that do not materially change rights may take effect when published.

This text was last updated on 17 September 2026. The date helps identify the version you are reading. For a new user, the agreement applies when validly accepted. For an existing user, a change takes effect according to the notice and acceptance rules in the preceding section, rather than automatically becoming retroactive on the publication date.

Keep a copy of the relevant terms and purchase information for your records. The printable and downloadable versions on this page contain the same substantive agreement. If you need information about the terms that applied to an earlier transaction, identify the transaction and date in your formal correspondence.

Feature descriptions reflect the Service offered at publication, subject to the specific information shown at purchase and lawful future changes. Updating this page does not itself cancel a subscription, grant a refund, delete an account or change a device permission.

For routine product issues, open the iPhone app and go to You → Signal something off. Include the affected screen or world, what you expected, what happened and enough device or version information to explain the problem. Do not include passwords, sign-in codes or full payment-card details. This reporting route does not promise an individual reply or a response deadline.

For subscription cancellation and App Store refunds, use Apple’s account and purchase processes linked in this agreement. For account deletion and personal-information rights, use the controls and request routes described in our Privacy Policy. A product report does not automatically carry out any of those separate actions.

For a formal legal notice, an intellectual-property notice, a contractual complaint or a legal-rights request that you cannot make through the ordinary route, write to:

Lumenshore Limited, Windsor House, Troon Way Business Centre, Humberstone Lane, Leicester, England, LE4 9HA, United Kingdom. Company number: 09607326. Please mark the correspondence “LumenDrift” and identify its subject.

Include a safe reply address and the information reasonably needed to identify the matter. We will meet response and handling duties required by applicable law. The absence of a general email help desk or a promised routine support response does not restrict your statutory rights or prevent legally valid correspondence.